Effective as of January 01, 2024
Welcome to Julia Gem’s Refund Policy. Please read this policy carefully as it sets forth the terms and conditions under which you may be eligible for a refund. This policy applies to all customers who make a purchase through our e-commerce platform.
Eligibility for Refund:
You are eligible for a refund if the product you purchased is:
- Defective, damaged, or not as described on our website.
- Returned within 30 days from the original purchase date.
Non-Refundable Items:
The following items are non-refundable unless they are defective or not as described:
- Customized or personalized items.
- International shipping.
- Edible arrangements
Refund Process:
To initiate a refund, contact our customer service team at info@juliagems.co.uk
Provide your order number and reason for the refund request.
You will receive a return shipping label or instructions on how to return your product.
Refunds are processed within 14 business days of receiving the returned item.
Refunds are issued to the original method of payment.
Items with obvious signs of use.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@juliagems.co.uk
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Changes to Refund Policy: Julia Gems reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Information: If you have any questions about this Refund Policy, please contact us at info@juliagems.co.uk
Thank you for shopping at Julia Gems. We strive to ensure that you have a pleasant experience with every purchase, and our refund policy is designed to provide a fair and transparent process for handling returns and refunds.
